Payment methods and charges

Payment processing fees

For train bookings made or safely re-quoted under our zero-payment-fee policy from 17 September 2026 at 16:28 (UTC+08:00), ShinkansenTickets adds no percentage or fixed payment processing fee. We keep our existing ticket-pricing method unchanged; our ticket prices may include a booking margin and are not a promise of the railway's direct price.

Railway or ticket cancellation charges, change charges and fare differences may still apply. Your bank or wallet may independently charge for currency conversion or cross-border transactions.

Payments completed under the earlier policy retain their original amounts and conditions. This policy does not automatically refund earlier payment fees. Additional payments for a train booking carry no added payment processing fee after the effective time; the fare difference and its reason must be shown before payment. Separate eSIM purchases have their own pricing.

Available methods

Use the card, PayPal or wallet options actually displayed for your booking at checkout. Availability depends on your device, country and payment provider. The currency and final amount are shown before payment. Complete any verification requested by your bank.

Payment failed or result unclear

Wait for the payment result and check My Order and your bank or wallet record. If the payment was debited but the order is still unpaid or the result is unclear, contact support with your booking number and payment time before trying again. Do not send your full card number, security code or bank verification code to support.

Use a different available method only after the previous payment is confirmed unsuccessful. If the amount has been refreshed, review the new total before paying.